Shipping policy



The order processing time is 1 days, to which 1-2 days are added for delivery by the express courier.

The cost of shipments in Italy is free.

The cost of international shipments varies depending on the destination and speed of delivery. Accurate details of costs will be displayed before final payment checkout.
The Supplies must be delivered customs cleared to the address specified in the Order. Title to the Supplies will be transferred upon delivery to the address indicated in the Order. The passage of risk relating to the Supplies will pass to the Purchaser at the time of delivery, according to the delivery terms indicated above.

Delivery will be deemed to have taken place when the Supplier has delivered the goods (in terms of description, quality and quantity) to the address specified in the Order. For each delivery made by the Supplier, a duplicate shipping document must be obtained from the Supplier containing the same information as the invoice, except for the indication of the price. The Order shall be considered executed when: (i) all the Supplies have been delivered and/or supplied in compliance with the provisions of the Order and have been accepted by the Purchaser; (ii) all the documents established in the Order and/or all the documents and certificates required for the implementation and maintenance of the Supplies in accordance with the provisions in force have been received and accepted by the Purchaser.

The Supplies must be delivered on the date indicated in the Order. Partial or early deliveries will not be accepted without the prior written consent of the Purchaser.


If the Supplier fails to comply with the delivery schedule but the Purchaser decides not to terminate the Order, the Purchaser may request the Supplier, without prior notice, to pay a penalty in an amount equal to 1% of the value of the Order, excluding taxes, for each day of delay, up to a maximum, for each single hypothesis of delay, equivalent to 10% of the value of the Order. There will be automatic compensation between the value of the penalties and any sum still owed by the Purchaser to the Supplier, whether these sums are payable or not at the moment in which the compensation takes place. The Purchaser's right to request compensation for further damage is reserved, even in the event of application and payment of the penalty for late delivery.


If the Supplier delivers only a part of the Order or if only a part of the delivery complies with the provisions of the Order, the Purchaser may, at its option, apply the provisions of Article 4 limited to those parts of the Order not delivered or different from the requirements laid down in the Order.

In the event of a partial or non-compliant delivery, the provisions of this clause do not affect the Purchaser's right to: (i) terminate the entire Order in accordance with the provisions of Article 16; (ii) claim compensation for any damage, loss, cost or expense which he has incurred as a result of the Supplier's default; and/or (iii) request the application of penalties calculated on the total value of the Order, excluding taxes.


The Supplier will give the Purchaser or persons indicated by the Purchaser free access to its establishment or to that of its subcontractors/subsuppliers or to any other place where operations related to the Order are carried out, with the aim of allowing verification of the status of execution of the Order and its progress.

The personnel employed or appointed by the Supplier will in any case remain under the complete responsibility of the Supplier even if, in order to perform the obligations assumed with the Order, they have to work for the Purchaser, or any of the Purchaser's customers.


The Supplier is responsible for packing the Supplies and for verifying that the Supplies are properly assembled, packaged and protected.

The Supplier must draw up an inventory for each shipment. The inventory must contain all the details necessary to identify the parcels (order details, type and quantity of Supplies, name of the carrier, shipping details) as set out in the Order.

In the event that the Supplies should be damaged during their storage, transport, delivery or in any case before their acceptance, the Supplier undertakes to find and supply, at its own expense and peril, identical replacements for each damaged or lost element, within the terms foreseen in the delivery plan. The Purchaser, without any prejudice to the exercise of rights or remedies provided by law due to such a non-fulfilment, may, at his choice, (a) terminate the Order without notice or compensation of any kind; (b) reject the Supplies; (c) withhold payment in whole or in part.